Replacement & Re-shipment Policy

Eligibility for Replacement

We take great care in packing and delivering our products. However, if you receive a product that is damaged, defective, or incorrect, you may request a replacement under the following conditions:

• The issue is reported to us within 24 hours of delivery.
• Clear photos or videos of the damaged, defective, or wrong product are provided.
• The product is in its original condition and has not been used or altered.

Non-Eligible Situations

Replacements will not be provided in the following cases:

• Minor variations in color, size, or texture due to the natural characteristics of plants.
• Damage caused by improper handling or care after delivery.
• Requests made after the 24-hour reporting window.

Re-shipment Due to Non-Delivery

If your order could not be delivered due to an incorrect address, unreachable contact number, or customer unavailability, re-shipment can be arranged after additional delivery charges are paid by the customer.

Replacement Process

Once your replacement request is approved:

• The replacement product will be dispatched within 3–5 business days.
• If the same product is out of stock, we will offer a similar product of equal value or a store credit.

Contact Us

If you believe you are eligible for a replacement or re-shipment, please contact us at:

Email: paudhawale@gmail.com

Phone: +91 92097 11946

Include your order number, description of the issue, and relevant images to help us process your request quickly.